Betting Rules

1. General betting rules

By opening an account, accessing the website or placing a wager, you agree to follow these Betting Rules and the other terms that apply to your use of 7 Seas Casino. If you do not understand a rule, you should review the relevant information before placing a wager. You are responsible for checking the rules that apply to the particular game, promotion or betting product you choose.

Players must use their own account and provide information that is accurate, complete and kept up to date. An account must not be shared with another person, and you must not allow another person to place wagers using your account. You are responsible for protecting your login details and for all activity carried out through your account, subject to any obligations that apply to us under law.

You must only use the website where online gambling is lawful for you. It is your responsibility to understand and comply with the laws that apply to your location, age and use of gambling services. Access to the website may be restricted in some places, and 7 Seas Casino may apply reasonable checks before allowing an account to be opened, maintained or used.

Players must meet the minimum legal age that applies to the relevant service. We may request information or documents to verify age, identity, account ownership, payment details or other information needed for compliance and security purposes. A wager or transaction may be delayed, declined, suspended or reviewed while a check is being completed.

• Use only one personal account unless we have expressly agreed otherwise.
• Do not use an account for another person or permit another person to use yours.
• Do not provide false, misleading or incomplete information.
• Do not attempt to bypass account, location, age, security or responsible gambling controls.
• Do not use the website for unlawful activity, fraud, collusion or market manipulation.
• Check the applicable game rules and wager details before confirming a bet.

2. Placing and confirming wagers

A wager is generally placed by selecting the relevant game, market, stake or betting option and confirming the instruction through the website. Before confirming, review the displayed selections, stake, odds or other applicable details. A wager is not necessarily accepted simply because an instruction has been entered or a button has been selected. Acceptance occurs only when the wager has been received and recorded by the relevant system.

You should check your account history or other confirmation information to make sure that a wager has been recorded correctly. If a wager does not appear to have been accepted, do not assume that it has been placed. A technical message, interrupted connection or delayed screen does not by itself confirm acceptance. You remain responsible for checking the status of any intended wager before taking further action.

Wagers may be subject to minimum or maximum values, account controls, product restrictions, payment restrictions and other conditions displayed on the website. These conditions can vary between games, markets, payment methods and promotions. Where a limit or restriction applies, it will generally be shown before a wager is confirmed or described in the applicable terms.

Once a wager has been accepted, it may not be cancelled or changed unless the relevant rules expressly allow this. A request to cancel a wager is not effective until it has been accepted by the system. You should not place a replacement wager until you have checked whether the first instruction was accepted, particularly where there is a delay or connection problem.

Balance and payment requirements

You must have sufficient available funds or an available betting balance before placing a wager. The displayed balance may not include transactions that are still processing, subject to review or affected by a temporary technical delay. We may reject or reverse a transaction where funds are unavailable, a payment is not authorised, an account check is incomplete or a transaction appears irregular.

Only approved payment methods and account funding arrangements may be used. The name and details associated with a payment method should match the account information where required. We may request evidence that you are authorised to use a payment method. Additional checks may apply to deposits, withdrawals, refunds or account balances.

3. Game outcomes and settlement

Each game or betting product is settled according to its own rules and the outcome recorded by the applicable gaming, betting or results system. The result may be based on a random outcome, an event result, an official result source or another method described in the relevant product information. The rules displayed for the particular game or market take priority where they contain more specific settlement information.

A winning wager is settled using the applicable stake, odds, prize calculation or game table shown at the time of acceptance. The amount shown on a screen may be subject to the game rules, account status, applicable limits, tax obligations, promotional terms or correction of an obvious error. No return is guaranteed merely because a selection was displayed or a wager was attempted.

Where a game or market is void, cancelled, abandoned, interrupted or unable to be settled, the applicable rules will determine the treatment of the wager. This may include returning the stake, settling part of a wager, carrying a wager forward or applying another outcome permitted by the relevant rules. If no specific rule is available, the matter may be reviewed using the information reasonably available at the time.

Results and account records are normally generated from electronic records. You should retain confirmation information and review your account history promptly. If you believe that a result, balance, wager or settlement is incorrect, raise the issue through the available account or support process and provide enough information for the transaction to be identified.

Technical faults and obvious errors

We aim to keep the website and its systems accurate and available, but technical faults, communication failures, software issues, data errors and interruptions can occur. If a wager is accepted or settled because of an obvious error, or if the website displays materially incorrect information, we may take reasonable steps to correct the error and adjust the affected transaction in line with the applicable terms and law.

Examples may include an incorrect price, payout, game setting, result, balance or stake value that is clearly inconsistent with the relevant product. We may suspend a game or market while an error is investigated. You must not knowingly take advantage of an error, system weakness, delay or malfunction.

4. Account reviews, prohibited conduct and disputes

To protect players, the website and the integrity of betting activity, we may monitor account activity and investigate unusual or suspicious behaviour. Reviews may consider wagering patterns, linked accounts, payment activity, device or location information, identity information and other relevant factors. An account or transaction may be restricted while a review is carried out.

Prohibited conduct includes using another person’s account, creating multiple accounts to obtain an improper advantage, using automated tools without permission, interfering with the website, exploiting a vulnerability, colluding with other players, using fraudulent payment information or attempting to manipulate a game or result. You must also not place wagers on behalf of another person where this is not permitted.

Where prohibited conduct, fraud, a breach of these rules or a technical issue is identified, we may refuse a wager, void an affected transaction, suspend or close an account, withhold an amount while making enquiries or take another action permitted by the applicable terms and law. Any action will be considered in light of the available information and the circumstances of the matter.

Raising a question or complaint

If you have a question about a wager, result, account balance or settlement, check the relevant game rules and account history first. If the issue remains unresolved, use the support or complaints process made available on the website. Include the relevant account information, date, game or market, stake, transaction reference and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

A review may require time to gather records and confirm the relevant result. We will assess the information available and apply the applicable rules consistently. Keeping your account details current and retaining confirmation messages can help with the review. Nothing in these Betting Rules limits any rights you may have under applicable Australian consumer or gambling laws.

5. Promotions, responsible play and rule changes

Promotional wagers, bonus funds, free plays, enhanced returns and other offers may have separate terms. Those terms can include eligibility conditions, expiry requirements, qualifying activity, wagering requirements, game restrictions, maximum values and withdrawal conditions. Read the full terms of an offer before accepting or using it. If there is a conflict between a promotion and these general Betting Rules, the specific promotion terms will apply to that promotion.

Promotions must not be abused. This includes using multiple accounts, coordinating activity, exploiting a technical or wording error, or using a promotion in a way that defeats its intended purpose. We may cancel or amend a promotion, remove an associated benefit or restrict participation where the promotional terms permit this or where misuse is suspected.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose, set a budget before you start and avoid chasing losses. Take regular breaks and do not gamble when affected by alcohol, medication, stress, financial pressure or strong emotions.

• Set personal spending and time limits before playing.
• Keep gambling separate from essential household or living expenses.
• Do not borrow money or sell possessions to fund gambling.
• Do not increase stakes to try to recover previous losses.
• Use available account restrictions, breaks or self-exclusion options if gambling is becoming difficult to control.
• Seek independent support if gambling is causing concern for you or someone close to you.

You can review the responsible gambling tools and information available on the website at any time. A request for a break, limit or self-exclusion may affect access to some or all services. Do not create or use another account to avoid a restriction. If you believe you may be gambling beyond your means, stop playing and seek appropriate assistance.

Changes to these rules

These Betting Rules may be updated to reflect changes to the website, products, technology, legal requirements or operating practices. The current version will be made available on the website, and important changes may be highlighted where appropriate. You should review the rules before placing wagers. Continuing to use the betting services after an updated version becomes effective indicates that you have read and accepted the revised rules, subject to any rights that apply under law.