Privacy Policy

1. Scope and privacy principles

This Privacy Policy applies to information connected with 7 Seas Casino's website, online account services, games, promotions, customer support and related communications. It applies whether information is provided directly by a player, collected automatically when the website is used, or received from another service involved in account, payment, identity or security processes.

Personal information means information that identifies a person or could reasonably be connected with that person. The information handled will depend on how a player uses the website. For example, a visitor who only browses general pages may provide less information than a player who opens an account, makes a deposit, requests a withdrawal or completes identity verification.

7 Seas Casino aims to handle personal information fairly, transparently and only for appropriate business, service, security or legal purposes. Information may be collected through online forms, account activity, customer support conversations, payment processes, cookies and similar technologies. Where practical, notices or requests for information will explain why information is needed and whether providing it is required to use a particular service.

Information supplied by players

• Account details, such as a name, date of birth, username, password, contact details and account preferences.
• Verification documents or information used to confirm identity, age, account ownership or eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, game activity, account balances and related payment references.
• Information included in messages to support, feedback forms, complaints, enquiries or other communications.
• Marketing choices, consent records, competition entries and information provided when a player chooses to take part in an offer or promotion.

2. Information collected and how it is used

The information handled by an online casino generally falls into several categories. Some information is needed to create and operate an account, while other information helps protect the website, meet legal responsibilities, improve services or respond to player requests. The same information may be used for more than one purpose where that is reasonably connected with the reason it was collected.

Account and service administration

Account details may be used to create and maintain a player account, provide access to games and features, remember preferences, process account instructions and communicate about important service matters. Contact details may be used for account notices, security messages, transaction updates and responses to questions. Some communications are necessary for the account to operate and cannot be stopped in the same way as optional marketing messages.

Verification, safety and responsible operation

Verification information and transaction activity may be reviewed to confirm identity, prevent unauthorised account access, detect suspicious or fraudulent activity, protect payments and support the safe operation of the website. This may include comparing information supplied by a player with information available from verification, payment or security service providers. These checks can also help identify duplicate, compromised or incorrectly used accounts.

Payments and transactions

Payment information and transaction records are used to process deposits and withdrawals, reconcile account activity, investigate payment issues and maintain accurate financial records. Depending on the payment method, payment details may be collected or processed by a payment provider. In those cases, the provider may handle information under its own privacy notice. 7 Seas Casino may receive transaction references, status information and other details needed to manage the account and payment process.

Support and service improvement

Information from support requests may be used to identify the account, investigate a problem, provide assistance, record the outcome and improve the player experience. Website usage, technical information and general account trends may be reviewed to maintain performance, develop features, troubleshoot errors and understand how services are used. Where possible, reports and testing may use information in a form that does not directly identify an individual.

Legal and operational purposes

Personal information may be used to comply with applicable legal and regulatory obligations, respond to lawful requests, protect rights and property, resolve disputes, enforce website terms and maintain business records. It may also be used to manage security incidents, prevent misuse and support internal audits or risk controls. Where information is requested for a required purpose, failure to provide it may mean that an account cannot be opened, verified or used.

3. Cookies and similar technologies

7 Seas Casino may use cookies, pixels, local storage and similar technologies when a person visits or uses the website. A cookie is a small file or identifier stored on a device. These technologies can help the website remember a session, keep account functions working, protect the login process, understand website performance and remember selected preferences.

Some cookies are necessary for core website functions, such as security, navigation and account access. Other cookies may help measure usage, improve content or support relevant communications. The types of cookies used can depend on the services and features being accessed. Information collected through these technologies may include an IP address, browser type, device details, operating system, approximate location, pages viewed, links used, session times and technical event information.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be blocked, deleted or limited to certain websites. Disabling some cookies can affect how the website operates, and account, security or other essential functions may not work correctly without them. Browser settings may also provide information about cookies already stored on a device.

4. Sharing, security and retention

Personal information may be shared with service providers that help operate the website and deliver services. These providers may support hosting, technology, customer support, identity and verification checks, payment processing, fraud prevention, security, communications, analytics, auditing and record management. Providers should receive information relevant to the service they perform and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where this is necessary to comply with an applicable obligation, respond to a lawful request, protect players or the website, investigate suspected fraud or misuse, enforce terms, or deal with a dispute or security incident. If business operations change, information may be transferred as part of a restructuring, sale, acquisition or transfer of relevant services, subject to appropriate handling requirements.

Some service providers may process information in a country other than Australia. When information is handled across borders, reasonable steps may be taken to ensure that it is protected and used for the purposes described in this Privacy Policy. The protections available in another country may differ from those in Australia, but service providers are expected to apply suitable safeguards to the information they receive.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Examples can include access controls, authentication, monitoring, secure systems, staff procedures and limits on who can view information. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if an account may have been compromised.

Retention of information

Information is generally kept only for as long as it is needed for the purposes described in this policy, to maintain accurate records, resolve issues, protect the website or meet an applicable obligation. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

5. Privacy rights, choices and enquiries

Players may contact 7 Seas Casino about their personal information and privacy choices. For privacy and data requests, email support@7seascasino.click. A request should include enough information to identify the relevant account and clearly explain what is being requested. This helps the request reach the right process and reduces the risk of information being disclosed to the wrong person.

Requests players may make

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date account information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
• Withdrawal of marketing consent: ask for consent to receive optional marketing communications to be withdrawn at any time.
• Information about handling: ask general questions about how information is collected, used, shared or retained.

Withdrawing consent to marketing does not affect the lawfulness of marketing already sent before the withdrawal. It also does not stop essential account, security, payment or service communications. Marketing messages may include an unsubscribe option, and a request sent to support@7seascasino.click can also be used to withdraw consent to marketing.

A request for deletion or restriction may not always result in immediate or complete removal. Information may need to be retained for legal, security, fraud prevention, dispute resolution, payment, record-keeping or other legitimate operational reasons. If information cannot be deleted, the response can explain the relevant limitation in general terms. Closing an account also does not automatically erase records that must be retained for a period required by law.

Before completing a request, reasonable steps may be taken to confirm the requester's identity and protect account information. Additional details may be requested where the request is unclear, unusually broad or could affect another person's privacy. Requests are considered within a reasonable timeframe, subject to the nature of the request, identity checks and any applicable legal or operational limits.

Updates to this policy

This Privacy Policy may be updated when services, technology, information practices or applicable requirements change. The updated version will apply from the time it is published on the website unless a different approach is explained. Players should review this page from time to time, particularly before continuing to use account services after a material update.